FREQUENTLY ASKED QUESTIONS

OUR PRODUCTS:

What makes Sarah Nicole Skincare unique?

Many brands focus on maintaining your skin, not necessarily improving upon or correcting your skin concerns. Our focus at Sarah Nicole Skincare is to solve your skin challenges, correct perceived imperfections, and restore your skin to a beautiful, glowing state sans unwanted acne, discoloration, fine lines, and sensitivity.

At what age should I start using Sarah Nicole Skincare products?

Good skincare habits are timeless! The sooner you begin, the more quickly you’ll see results, or set the path of maintaining beautiful skin long into the future. You can begin using our products as early as your 20’s and into your 60’s and beyond.

Do I need all of the products within the Sarah Nicole Skincare Ritual?

While each of our products shines on their own, the real magic happens when the system is used together. When used collectively, the Sarah Nicole Skincare Ritual will renew your complexion by fading acne scars, discolorations, solve dehydrated skin, smooth fine lines and wrinkles, reduce sensitivity, and minimize breakouts.

Are Sarah Nicole Skincare products safe for acne prone skin?

All of our products are non-comedogenic, so you don’t have to worry about them contributing to your acne. Many of us who struggle with acne use products that dry out our skin. Sarah Nicole Skincare will replenish dry, dehydrated skin that’s been depleted of moisture, making it great for acne-prone skin suffering from these symptoms. And they’ll fade those pesky acne scars, too!

Is it safe to use Preservation Serum while I’m pregnant?

All of our products are safe for pregnant and nursing women to use, except for Preservation Serum as it contains a retinoid. We suggest consulting with your doctor before adding new products to your regimen if you’re pregnant or nursing.

I have rosacea, are Sarah Nicole Skincare products safe to use?

Yes! All of our products will help calm inflammation typical in rosacea skin, making it a great solution to minimize redness while still managing concerns like acne, discoloration, fine lines and wrinkles, and dehydration.

I have skin discoloration, what products are best for reducing its appearance?

Preservation Serum is our star product for fading skin discoloration. When paired with Nourishing Cream and Dew Drops, you’ll speed up how quickly your discoloration fades away! Our Ritual System is designed to brighten and even skin tone from pesky acne scars and discoloration from sun exposure.

How long does it take to start seeing results Sarah Nicole Skincare?

Depending upon your skincare habits and your unique skin it’s possible to see results within a short period of time. However, to see marked improvement it’s wise to give any new skincare product 30-60 days, with full results taking 90+ days. With continued use, you will have beautiful skin regardless of your age.

How do you choose your ingredients?

In an industry where obscure ingredients from exotic lands sound great in marketing copy, we’re more interested in what works. Instead, we focus on tried and true ingredients with evidence of changing skin, improving upon your complexion, and helping you achieve your skin goals.

Are your products natural and vegan-friendly?

Dew Drops is our only product that is 100% plant-based and vegan-friendly. In our other products, we use a blend of both natural and synthetic ingredients, chosen for their efficacy and safety. No fluff, no greenwashing, just skincare that works.

Do you test on animals?

We ensure our ingredients are never tested on animals and are 100% cruelty-free.

What is the shelf life of Sarah Nicole Skincare products?

We carefully chose our packaging to keep formulas fresh and stable. Once opened, Preservation Serum and Nourishing Cream have a guaranteed shelf life of 12 months, while Dew Drops are guaranteed for 24 months.

How long do your products last?

How long a product lasts varies from person to person depending on how you use the product. For most, our products will last anywhere from 2-4 months with regular use.

Is Preservation Serum similar to Retin-A?

Preservation Serum and Retin-A are similar but different. Retin-A is a prescription strength retinoid, often associated with sensitivity and irritation. In Preservation Serum, we use retinaldehyde which is a type of retinoid known for being gentle without sacrificing results and less likely to cause sensitivity.

How do I use Preservation Serum?

Although Preservation Serum is gentle and many can use the serum every day without experiencing sensitivity or irritation, it’s a good idea to start slow. We suggest beginning Preservation Serum 2-3 nights a week, but not consecutively, and increasing frequency after a few weeks. Those with sensitive skin or new to using retinoids may want to begin more gradually.

Can I use Preservation Serum and an exfoliant together?

While it’s not necessary, we know there are some who like to use the two together. We suggest alternating nights, using Preservation Serum one night and your exfoliant the next. Listen to your skin, if you feel dry, tight or any sensitivity, give your skin more than one night in between products until you find the right balance for your unique skin.

What order should I use my products in?

In the morning, after cleansing, apply Nourishing Cream. Next, either add a few Dew Drops to your moisturizer or pat Dew Drops on top to lock in hydration.

In the evening, after cleansing, apply Preservation Serum followed by Nourishing Cream. You can repeat using Dew Drops by adding a few drops to your moisturizer or applying a thin layer on top to seal in hydration.

We highly recommend using an SPF every day while using Preservation Serum. Using a retinoid product without sun protection increases the likelihood of sunburn and sun damage.


GENERAL:

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Is your website secure?

Yes, we use McAfee to secure our site and our payment processor is protected through Authorize.net.

May I sell Sarah Nicole Skincare at my salon or spa?

We love partnering with estheticians and beauty industry professionals! Shoot us an email with your wholesale inquiry at hello@sarahnicoleskincare.com.


SHIPPING AND RETURNS:

What is your return policy?

We believe in our products and their ability to restore your skin. We also understand everyone’s skin is unique. Please click here to review our full return policy.

How do I return my products?

To initiate your return please send us an email hello@sarahnicoleskincare.com

How long does it take to receive my refund?

Once we receive your return we issue a refund back to your original payment method. Depending upon your bank you can expect your refund within 5-10 business days.

Do you ship internationally?

Yes, we offer international shipping through UPS! However, international shipping comes with its challenges for a small business. For most countries outside the US, our courier will provide you with tracking while your products are en route. Unfortunately, we won’t be able to provide delivery confirmation. As a result, we will not be responsible for any products lost in transit.


MEDIA:

Do you work with bloggers or influencers?

We’re always interested in working with likeminded skincare fans from time to time. You can reach out to us at hello@sarahnicoleskincare.com.

I’m a member of the media and would like to contact Sarah Nicole. How do I get in touch?

Please email all media inquiries to hello@sarahnicoleskincare.com and a member of our team will be in touch.



FREQUENTLY ASKED QUESTIONS

OUR PRODUCTS:

What makes Sarah Nicole Skincare unique?

Many brands focus on maintaining your skin, not necessarily improving upon or correcting your skin concerns. Our focus at Sarah Nicole Skincare is to solve your skin challenges, correct perceived imperfections, and restore your skin to a beautiful, glowing state sans unwanted acne, discoloration, fine lines, and sensitivity.

At what age should I start using Sarah Nicole Skincare products?

Good skincare habits are timeless! The sooner you begin, the more quickly you’ll see results, or set the path of maintaining beautiful skin long into the future. You can begin using our products as early as your 20’s and into your 60’s and beyond.

Do I need all of the products within the Sarah Nicole Skincare Ritual?

While each of our products shines on their own, the real magic happens when the system is used together. When used collectively, the Sarah Nicole Skincare Ritual will renew your complexion by fading acne scars, discolorations, solve dehydrated skin, smooth fine lines and wrinkles, reduce sensitivity, and minimize breakouts.

Are Sarah Nicole Skincare products safe for acne prone skin?

All of our products are non-comedogenic, so you don’t have to worry about them contributing to your acne. Many of us who struggle with acne use products that dry out our skin. Sarah Nicole Skincare will replenish dry, dehydrated skin that’s been depleted of moisture, making it great for acne-prone skin suffering from these symptoms. And they’ll fade those pesky acne scars, too!

Is it safe to use Preservation Serum while I’m pregnant?

All of our products are safe for pregnant and nursing women to use, except for Preservation Serum as it contains a retinoid. We suggest consulting with your doctor before adding new products to your regimen if you’re pregnant or nursing.

I have rosacea, are Sarah Nicole Skincare products safe to use?

Yes! All of our products will help calm inflammation typical in rosacea skin, making it a great solution to minimize redness while still managing concerns like acne, discoloration, fine lines and wrinkles, and dehydration.

I have skin discoloration, what products are best for reducing its appearance?

Preservation Serum is our star product for fading skin discoloration. When paired with Nourishing Cream and Dew Drops, you’ll speed up how quickly your discoloration fades away! Our Ritual System is designed to brighten and even skin tone from pesky acne scars and discoloration from sun exposure.

How long does it take to start seeing results Sarah Nicole Skincare?

Depending upon your skincare habits and your unique skin it’s possible to see results within a short period of time. However, to see marked improvement it’s wise to give any new skincare product 30-60 days, with full results taking 90+ days. With continued use, you will have beautiful skin regardless of your age.

How do you choose your ingredients?

In an industry where obscure ingredients from exotic lands sound great in marketing copy, we’re more interested in what works. Instead, we focus on tried and true ingredients with evidence of changing skin, improving upon your complexion, and helping you achieve your skin goals.

Are your products natural and vegan-friendly?

Dew Drops is our only product that is 100% plant-based and vegan-friendly. In our other products, we use a blend of both natural and synthetic ingredients, chosen for their efficacy and safety. No fluff, no greenwashing, just skincare that works.

Do you test on animals?

We ensure our ingredients are never tested on animals and are 100% cruelty-free.

What is the shelf life of Sarah Nicole Skincare products?

We carefully chose our packaging to keep formulas fresh and stable. Once opened, Preservation Serum and Nourishing Cream have a guaranteed shelf life of 12 months, while Dew Drops are guaranteed for 24 months.

How long do your products last?

How long a product lasts varies from person to person depending on how you use the product. For most, our products will last anywhere from 2-4 months with regular use.

Is Preservation Serum similar to Retin-A?

Preservation Serum and Retin-A are similar but different. Retin-A is a prescription strength retinoid, often associated with sensitivity and irritation. In Preservation Serum, we use retinaldehyde which is a type of retinoid known for being gentle without sacrificing results and less likely to cause sensitivity.

How do I use Preservation Serum?

Although Preservation Serum is gentle and many can use the serum every day without experiencing sensitivity or irritation, it’s a good idea to start slow. We suggest beginning Preservation Serum 2-3 nights a week, but not consecutively, and increasing frequency after a few weeks. Those with sensitive skin or new to using retinoids may want to begin more gradually.

Can I use Preservation Serum and an exfoliant together?

While it’s not necessary, we know there are some who like to use the two together. We suggest alternating nights, using Preservation Serum one night and your exfoliant the next. Listen to your skin, if you feel dry, tight or any sensitivity, give your skin more than one night in between products until you find the right balance for your unique skin.

What order should I use my products in?

In the morning, after cleansing, apply Nourishing Cream. Next, either add a few Dew Drops to your moisturizer or pat Dew Drops on top to lock in hydration.

In the evening, after cleansing, apply Preservation Serum followed by Nourishing Cream. You can repeat using Dew Drops by adding a few drops to your moisturizer or applying a thin layer on top to seal in hydration.

We highly recommend using an SPF every day while using Preservation Serum. Using a retinoid product without sun protection increases the likelihood of sunburn and sun damage.


GENERAL:

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Is your website secure?

Yes, we use McAfee to secure our site and our payment processor is protected through Authorize.net.

May I sell Sarah Nicole Skincare at my salon or spa?

We love partnering with estheticians and beauty industry professionals! Shoot us an email with your wholesale inquiry at hello@sarahnicoleskincare.com.


SHIPPING AND RETURNS:

What is your return policy?

We believe in our products and their ability to restore your skin. We also understand everyone’s skin is unique. Please click here to review our full return policy.

How do I return my products?

To initiate your return please send us an email hello@sarahnicoleskincare.com

How long does it take to receive my refund?

Once we receive your return we issue a refund back to your original payment method. Depending upon your bank you can expect your refund within 5-10 business days.

Do you ship internationally?

Yes, we offer international shipping through UPS! However, international shipping comes with its challenges for a small business. For most countries outside the US, our courier will provide you with tracking while your products are en route. Unfortunately, we won’t be able to provide delivery confirmation. As a result, we will not be responsible for any products lost in transit.


MEDIA:

Do you work with bloggers or influencers?

We’re always interested in working with likeminded skincare fans from time to time. You can reach out to us at hello@sarahnicoleskincare.com.

I’m a member of the media and would like to contact Sarah Nicole. How do I get in touch?

Please email all media inquiries to hello@sarahnicoleskincare.com and a member of our team will be in touch.